How can we help?

Contact TrainChat at bryan.jones@efficiencystrengthtraining.com. Include your account email, app version, and a description of the problem. Do not send your password or full payment details.

Access your account

Use the password recovery option on the Account screen, or request a recovery email on the website. TestFlight accounts and purchases are separate from the live app.

Manage a subscription

For an Apple purchase, open Apple subscription settings to manage or cancel it. Restore Purchases in the TrainChat Account screen checks an existing Apple purchase. Sign in to the TrainChat account originally used for that purchase.

For a website purchase, sign in on the TrainChat website and use the subscription management option in Account. Apple and website subscriptions are managed through their respective payment providers.

Delete your account

On iPhone, open Account, enter your password under Delete account, and confirm deletion. Your account, training plans, workout logs, and conversations are immediately removed from the active TrainChat database. There is no account recovery period.

Deleting an account does not cancel a subscription. Cancel it with the payment provider first if you want future billing to stop. If you cannot access your account, contact support for help.

Training questions

Use Coach for training questions and adjustments. TrainChat offers general fitness guidance, not injury diagnosis or medical treatment. Avoid movements that provoke pain.