TrainChat privacy notice
TrainChat is provided by Efficiency Strength Training, LLC. This notice describes how the app and website handle information when you use training, coaching, account, and membership features.
Information we handle
- Account email, account identifiers, password verification information, and sign-in or recovery credentials.
- Questionnaire answers, goals, equipment, training experience, sport schedule, pain considerations, plans, exercise logs, and your conversations with the coach.
- Subscription status and payment-provider customer or transaction identifiers. Apple or Stripe processes payment details; TrainChat does not receive your full card number from their checkout flows.
- Technical information needed to serve requests, diagnose errors, and prevent abuse, including network information and service logs.
How we use information
We use this information to create and save your plans, deliver coaching, record progress, authenticate your account, verify membership, send requested account-recovery emails, respond to support requests, and operate and protect the service.
AI coaching and service providers
When you request AI coaching, your message, recent conversation history, and training-plan context are processed by our coaching service and xAI, the provider of Grok. That context can contain fitness and pain information you supplied. Only include information you want used for coaching. The questionnaire builds a plan through TrainChat’s training engine; requesting conversational coaching shares the relevant context with the AI provider.
Hosting and database providers, including Vercel and Neon, process information needed to run TrainChat. Our coach runs on Orgo infrastructure. SendGrid handles account-recovery email, while Apple and Stripe handle their respective purchases. These providers can also maintain records under their own policies and our service arrangements.
See xAI’s privacy policy. We do not promise zero retention or a particular model-training exclusion for the AI provider. Contact us before sharing information if you need details about those arrangements.
Storage and deletion
We retain account and training records to provide your saved workspace until you delete your account. Account deletion immediately removes your account and associated plans, workouts, and conversations from the active TrainChat database, without an account recovery period.
Backups, operational logs, support correspondence, and payment-provider records can have separate retention periods. Deleting an account does not cancel a subscription or erase records held independently by payment providers. Contact us with a deletion or retention question.
The iPhone app stores a session credential securely and keeps local training data and unfinished drafts so you can resume work. Signing out or deleting your account clears the app’s saved session and drafts on that device. The website uses a session cookie to maintain your account.
Your choices and requests
You can choose what information to enter, stop sending coaching requests, manage your subscription, or delete your account. In the iPhone app, AI sharing permission can be withdrawn in Account; this stops future coach requests from that device until you allow sharing again. It does not recall information already sent.
For access, correction, deletion, or other privacy requests, email bryan.jones@efficiencystrengthtraining.com. We may need to verify that the request relates to your account. Information may be processed outside your country by the service providers described above.
Changes and contact
We will update this page when these practices change. Contact Efficiency Strength Training, LLC at bryan.jones@efficiencystrengthtraining.com with questions.